Privacy Policy
SPL Transportation is committed to safeguarding your personal data and ensuring your booking privacy across all transfer services in Tropical North Queensland.
1. Information We Collect
When you reserve a transfer or request a quote with SPL Transportation, we collect only essential personal details needed to fulfill your trip safely and punctually:
- Full name and contact details (email address and phone number).
- Pickup and drop-off locations, travel dates, and flight arrival/departure numbers.
- Passenger counts, luggage volume, and child safety seat requirements.
- Payment details processed securely via Stripe SSL encryption (no raw card data is stored on our servers).
2. How We Use Your Data
Your personal information is strictly used for the following operational purposes:
- Dispatching professional local drivers and dispatch notifications for your transfer.
- Monitoring real-time flight status at Cairns Airport to adjust pickup times for delays.
- Sending automated booking confirmations, SMS driver updates, and Stripe transaction receipts.
- Providing customer support and processing authorized modifications or cancellations.
3. Data Security & Third-Party Services
We implement industry-standard 256-bit SSL encryption across all website forms. We do not sell, rent, or trade your personal information to third-party marketers. Third-party integrations (such as Stripe for payment processing and Google Analytics for aggregated traffic insights) operate under strict confidentiality agreements and compliance standards.
4. Your Privacy Rights & Contact
Under Australian privacy laws, you have the right to access, update, or request the deletion of your personal booking record at any time.
Have questions regarding privacy?