Terms & Conditions

These terms apply to all Private Transfer services. By making a booking, you confirm that you have read, understood, and agreed to these terms.

1. Rates & Payment

All rates are in AUD, inclusive of GST (10%).
Full payment is required at the time of booking.
A 2.5% payment processing fee applies to all transactions and is non-refundable.
We accept all major credit/debit cards (online/phone only). No cash accepted onboard.

Cancellation requests must be submitted in writing (email or SMS).
Within 48 hours of service date: No refund.
Card processing fees (2.2%) are non-refundable and will be deducted from any refund.

You must notify us in writing of any flight changes immediately.
If the new flight time differs by more than 2 hours from the original booking, the booking becomes invalid, and a new transfer must be booked (subject to availability and fees).
We are not responsible for missed flights. Customers must check their own updates.
Airport Wait Times: Fees apply after 60 minutes and must be paid to the driver.

Allowance: One small carry-on bag and one standard suitcase per passenger.
Excess Luggage: Additional items MUST be disclosed at booking. We reserve the right to refuse undisclosed luggage. Surcharges apply ($15 per item).
Vehicles are assigned based on group size/luggage for safety; special vehicle requests are not guaranteed.
Child Seats: Baby/booster seats are free of charge but must be pre-arranged.

Prohibited: Alcohol, smoking, vaping, illicit substances, food, and drinks (except bottled water).
Damage/Disruptive Behavior: Aggressive behavior results in immediate cancellation (no refund). Passengers are liable for vehicle damage.
Cleaning Fee: A $300 AUD fee applies for spills, bodily fluids, or excessive soiling requiring professional cleaning.
Lost Items: We are not responsible for lost items. Item retrieval incurs a fee equal to the transfer rate.

After-Hours (11 PM – 7 AM): A $30 surcharge applies per trip.
Multiple Stops: Must be pre-arranged and are subject to a $30 per 15 minutes surcharge.
Delays: We are not liable for delays caused by traffic, weather, or circumstances beyond our control.