Terms & Conditions
Please read our terms carefully. By booking a transfer with SPL, you agree to the policies outlined below.
01
Rates & Payment
- All rates are quoted in AUD and include GST (10%).
- Full payment is required at the time of booking to secure your transfer.
- A 2.5% payment processing fee applies to all card transactions (non-refundable).
- We accept all major credit/debit cards online or via phone. No cash accepted onboard.
02
Refund & Cancellation
- Cancellation requests must be submitted in writing (email or SMS).
- Within 48 hours of service: No refund provided.
- Outside 48 hours: Full refund less processing fees.
- Card processing fees (2.2%) are non-refundable.
03
Airport Transfers
- You must notify us of any flight schedule changes immediately.
- New flight times differing by >2 hours require a new booking (subject to availability).
- We are not responsible for missed flights due to customer lateness.
- Wait Times: Fees apply after 60 mins of landing.
04
Luggage & Vehicles
- Allowance: 1 carry-on + 1 suitcase per passenger.
- Excess Luggage: Must be disclosed; $15 surcharge per undisclosed item.
- Vehicles assigned based on capacity; special requests generally not guaranteed.
- Child Seats: Free of charge (must pre-book).
05
Conduct & Liability
- Prohibited: Alcohol, smoking/vaping, food (water ok).
- Cleaning Fee: $300 AUD charge for spills or excessive mess.
- We reserve the right to refuse service to aggressive or intoxicated passengers.
SPL Transportation • Cairns, QLD